HCLTech and Cisco have announced the launch of a new AI-powered fluid contact center solution. The solution is designed to enhance customer service operations by leveraging artificial intelligence to improve agent productivity and customer experience. The collaboration integrates Cisco’s contact center technology with HCLTech’s AI capabilities, aiming to provide a more seamless and efficient customer service platform.
The solution incorporates features such as intelligent routing, automated self-service options, and real-time analytics. These features are intended to help businesses manage customer interactions more effectively and gain insights into customer behavior. The platform is designed to be adaptable to various business needs and can be customized to suit specific requirements.
The partnership between HCLTech and Cisco combines their respective strengths in technology and service delivery. HCLTech brings its expertise in AI and digital transformation, while Cisco provides its established contact center infrastructure. The companies state that the new solution is available to businesses across various industries, seeking to modernize their customer service operations and improve overall customer satisfaction.
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