GE Appliances has been ranked the most reliable appliance brand in the United States in the J.D. Power 2025 U.S. Appliance Reliability and Service Study. The study evaluated major household appliances purchased in the last one to three years and also assessed customer experience for in-home service visits arranged by appliance brands.
Based on feedback from over twelve thousand reliability responses and one thousand service responses, GE Appliances recorded fewer reported problems and higher service satisfaction scores than competing brands across multiple categories. The brand ranked highest for reliability in several kitchen appliance segments including side-by-side refrigerators, French door refrigerators, top freezer refrigerators and cooking appliances. In laundry, GE Appliances secured the top position for clothes dryers as well as front-load and top-load washing machines.
In addition to reliability rankings, GE Appliances was also recognized for strong customer satisfaction in dishwasher reliability. The results highlight consistent performance across both product durability and after-sales service experience.
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