Position: CX Knowledge Quality & Performance Specialist
Location: Chennai, Tamil Nadu, India
Company: Logitech
Type: Full time
Logitech is hiring a CX Knowledge Quality & Performance Specialist to improve customer support content and self service experience. The role focuses on content quality assurance performance analysis and continuous improvement of knowledge base systems.
Key Responsibilities:
- Review and improve knowledge base articles for clarity accuracy and consistency
- Define and apply editorial standards and quality checklists
- Conduct regular audits and identify content improvement opportunities
- Analyze content performance using data and customer feedback
- Optimize articles for SEO discoverability and engagement
- Manage content lifecycle including updates version control and archiving
- Work with product support and IT teams to update content
- Support improvements in customer journey and knowledge base structure
- Use tools like Zendesk and analytics platforms to improve processes
Required Qualifications:
- Bachelor’s degree in Communications Technical Writing Business or related field
- Minimum 2 years of experience in content quality technical writing or knowledge management
- Strong understanding of SEO content optimization and CMS tools
- Ability to analyze data and improve content performance
- Excellent written and verbal communication skills
- Strong attention to detail and organization skills
- Experience working with cross functional teams
Preferred Qualifications:
- Experience with KCS Knowledge Centered Service
- Familiarity with AI tools and content workflows
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